Last Updated: November 7, 2023
RVO Health LLC, including its family of brands such as Wellos and Healthline (collectively “RVO Health”, “we”, “us”, “our”) is dedicated to making health easier to navigate, more accessible, and more affordable for you and your family.
Our Policy does not apply to the practices of other companies or other websites or software applications that may be linked from or made available through our Services.
When you use our Services, you may provide certain Information directly to us. For example, you may input a name or email address to register for our Services or share information through a chat session.
We may collect information from third parties if you choose to connect to certain wellness applications or wellness trackers. Such information may include calories, macro & micronutrients, and wellness activities.
We also may obtain Information that is automatically collected through the Services. The automatically collected Information may include demographic, de-identified, aggregated, or certain information from your device such as technical information about your device, web browser information, and server log files collected by us or provided by you. See Cookies and Tracking below for more information on automatically collected information.
You may limit the Information you provide or make available to us; however, that may limit your ability to access or use certain functions of the Services or to request certain services or information.
In addition to the Information identified above, we may collect the following Information:
We may use your Information:
We may use Information to contact you through any contact information you provide through our Services, including any email address, telephone number, or cell phone number. We may communicate, electronically or via telephone or cellphone with you about your programs, products, or services that are or may be available to you in connection with your transactions with us including, but not limited to, Services updates, general wellness reminders or information, newsletters, and surveys.
We may, when permitted, combine your Information with other information, whether online or offline, maintained or available to us from you or from other sources, such as from our vendors, and we may use and disclose combined data for the purpose described in this Section or for internal business purposes. We may, when permitted, use and disclose de-identified and aggregated data for any purpose, which may include, without limitation, disclosures to third parties for analytics purposes such as evaluating the Services and providing additional benefits, programs, and services.
RVO Health and third party vendors acting on our behalf, may disclose your Information to RVO Health Partners, third party service providers, or vendors acting on our behalf for the purpose of providing the Services and related services to you or other users, including, without limitation, registering you to use the Services (e.g., authenticating your identity), logging you into the Services, providing you with information you have requested through the Services or related services, related to your use of the Services, connecting you with resources and other services (e.g., coaching services), helping us send and manage email, hosting or operating some of our Services and related computers and software applications, and, for any Services that require you to pay a fee, processing your payment and managing your subscription. Third party service providers or vendors acting on our behalf are authorized to use your Information to provide us services or as required by law, and they are also permitted to aggregate or de-identify your Information such that it is not identifiable to you.
We may share Information if all or part of the Company is sold, merged, dissolved, acquired, or disbanded to any extent in a similar transaction, or in connection with steps that may need to be taken in anticipation of such events.
We may also share Information within the Company, including among affiliates or brands under common control with the Company, or with our parent company, or subsidiaries.
We may create and share aggregate or de-identified information about the use of the Services, such as by creating reports on usage trends.
Our Services may permit you to view your profile, if applicable, and access related Information about you and to request changes to such Information. Please remember, however, if we have already disclosed some of this Information to third parties, we may not have access to that disclosed information and may not be able to force the modification of any Information by the third parties to whom we have made those disclosures.
Our Services may permit you to select how you would like to receive certain communications. You can view and update your communication preferences in your Account/Profile settings after logging into the Services.
We may offer mobile applications that enable us to communicate with you through push notifications. Where mobile applications are offered, you may be able to manage push notifications in your mobile phone or tablet settings. You may also be able to control preview settings in your email applications.
If you need additional assistance in opting out of a communication, please email email@example.com for assistance. Please be aware that opt-outs may not apply to certain types of communications, such as account status, Service updates, or other communications.
When you provide us a telephone number, whether landline or mobile, we may contact you, using automated, pre- recorded, or non-automated means, to provide you information about existing benefits, programs, products, services, or tools.
Personal Information collected through our texting programs will not be shared, sold, or disclosed to third parties for their own marketing purposes.
We reserve the right to modify this section at any time. The modified section will be effective immediately upon posting. Your continued receipt of Informational Electronic Communications and Informational Calls and Texts will constitute your acceptance of the modified section.
We maintain administrative, technical, and physical safeguards designed to protect the Information that you provide on our Services. These safeguards vary based on the sensitivity of the Information that is being collected, used, and stored. We cannot guarantee the security of our Services, nor can we guarantee the security of the Information you transmit to us over the Internet, including your use of email. We are not liable for the illegal acts of third parties such as criminal hackers.
It is your responsibility to safeguard the devices you use to access our Services (such as laptops, tablets and mobile devices), and to use appropriate security settings on those devices. If those devices are lost, stolen or misplaced, others may be able to access your account and your personal Information using those devices. You should affirmatively log out of your account (i) prior to ending your session, or (ii) if you will be inactive on the Services for more than a few minutes; otherwise, the next user of that computer or device, particularly a public one or one not owned by you, may be able to access your account and the Information in your account if your session has not ended.
You agree that we are not responsible for any harm that may result from someone accessing your account or personal Information on any computer or device where you do not, for any reason, take the necessary steps to log out of your account prior to ending a session on such device or computer.
We retain Information for as long as necessary for the purpose for which it is collected, subject to a longer period if the Information is relevant to a legal challenge.
We will not intentionally collect any personal information (as that term is defined in the Children's Online Privacy Protection Act) from children under the age of 13 through our Services without receiving parental consent. If you think that we have collected such personal information from a child under the age of 13 through our Services, please Contact Us immediately.
California law permits our customers who are California residents to request certain information regarding the disclosure of certain personal information to third parties for their direct marketing purposes.
If we have disclosed any personal information to third parties for direct marketing purposes, we will provide a list of the categories of personal information, along with the names and addresses of these third parties to you at your request. To make such a request, write to us at the email address found in the Contact Us section of this Policy.
This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the specified email or postal address. You should put "California Privacy Rights-Direct Marketing" in the email subject line and in the body of your request. You must provide us with specific information regarding yourself so that we can accurately respond to the request.
If you are a resident of California, Colorado, Connecticut, Utah, or Virgina, you may review our State Consumer Privacy Notice here.
We encourage you to read, share, follow us and provide commentary on Facebook®, Twitter®, Pinterest®, Instagram® and other social media sites ("Social Media Site"). Before you post on our pages or accounts, please make sure you read our social media disclaimer:
We are under no obligation to screen or monitor your posts or any other user content; however, we reserve the right to monitor participation to ensure that you stay on topic, are courteous and avoid making offensive comments. Your posts and user content must adhere to the following requirements and cannot:
We reserve the right to edit comments for content, remove off-topic contributions, delete offensive comments or remarks, block offensive contributors, and delete actual or suspected spam content from any Social Media Site. Please be aware that once you post something online, there is the potential for numerous individuals to read your words, even years from now. Therefore, we suggest that you exercise caution when posting on any Social Media Site and that you not disclose Information like your location, personal medical information, financial information, etc. We are not responsible for the content of any comments or responses posted by others to any Service or Social Media Site we manage or monitor. We do not control the placement of any marketing or advertising displayed on our pages by social media or third-party organizations.
Please remember that content posted on any of our social media profiles or platforms is for general informational purposes only and should not be considered medical advice and should not replace a consultation with your health care or financial professional. Always consult an appropriate health care or financial professional for your specific needs. If you are experiencing a medical emergency, call 9-1-1 or your local emergency number.
We reserve the right to respond to any post or user content and may occasionally privately request your contact information to assist you offline, with your consent, by routing the matter to the appropriate persons or department for further handling.
All trademarks are the property of their respective owners.
We may change this Policy at any time. If we do so, such change will appear on this page. You may always visit this Policy to learn of any updates. Your continued access to or use of the Services constitutes your consent to these changes to this Policy.
To contact us regarding this Policy or related privacy practices, please email us at firstname.lastname@example.org.